Privacy Policy

When you contact us through the website, enquiry form, email, or phone, we may collect your name, company name, business email address, phone number, location, and the details of your inquiry. We may also collect technical or operational information relevant to your request for equipment, support, or quotation purposes.

We may also collect usage information automatically through cookies and analytics tools, such as pages visited, referral source, device type, and general interaction patterns. This helps us understand site performance and improve user experience.

We use your information to respond to enquiries, provide quotations, discuss product selection, manage service requests, and fulfil business communications related to our products and solutions. We may also use your details to improve our website, customer experience, and internal sales and support processes.

Where permitted by law, we may contact you with relevant updates about products, services, or industry insights that may be of interest to your organisation.

We do not sell or rent personal information to third parties. We may share your information with trusted service providers and business partners who assist us with website hosting, email delivery, customer support, analytics, or business operations, provided they are contractually obligated to protect your data.

We may also disclose information where required by law, court order, regulatory request, or to protect the rights, safety, and property of Energy Tech Solution, its clients, or the public.

We retain personal information for as long as needed to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely delete or anonymise it where feasible.

We use reasonable administrative, technical, and physical safeguards to protect information submitted through our website and communications channels. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, as well as to object to or restrict certain processing activities. You may also request a copy of your data in a portable format where legally available.

To exercise these rights or ask questions about your data, please contact us using the details provided on this page.

Our website may use cookies or similar technologies to improve navigation, remember preferences, and analyse traffic. You may configure your browser to reject cookies; however, some features of the website may not function properly if cookies are disabled.

We may use analytics services to understand user behaviour and optimise content. Any such use is managed in accordance with applicable privacy standards and our internal policies.